Shipping & Returns
Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
The risk of loss of, damage to and title for Products pass to you upon delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered.
Return & Exchange Policy
Due to the current COVID conditions, only claims for misprinted/damaged/defective items can be made; we do not refund orders for buyer’s remorse or size exchanges. Claims must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Email claims to: firstname.lastname@example.org